Terms and Conditions

1. INTRODUCTION

Welcome to Pranon Express E-commerce. We are an online marketplace, and these Terms and Conditions govern your access and use of Pranon Express, including its related sub-domains, websites, mobile applications, services, and tools. By using the Site, you accept these Terms and Conditions (including any linked information) and agree to comply with them. This agreement becomes effective upon your use of the Site, indicating your acceptance. If you do not agree to be bound by this User Agreement, please do not access, register with, or use the Site. This website is owned and managed by Pranon Express Limited, a company registered under the Companies Act, 1994, with Registration Number: C-193952/2024.

Pranon Express reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without prior notice. Changes become effective once posted on the Site. Your continued use of the Site after changes have been posted constitutes acceptance of those changes. 

2. CONDITIONS OF USE

A. YOUR ACCOUNT

To access certain services, you may need to create an account or provide personal information. We may, at our sole discretion, invalidate your username and/or password without prior notice and are not liable for any losses caused by such actions.

You are responsible for maintaining the confidentiality of your account details. If you suspect unauthorized access, notify us immediately. You agree to be responsible for all activities conducted under your account. We reserve the right to refuse service, terminate accounts, or remove/edit content at our discretion.

B. PRIVACY

Your personal information will be treated confidentially in accordance with our Privacy Policy. If you object to your information being used as outlined, please refrain from using the Site.

C. PLATFORM FOR COMMUNICATION

Pranon Express acts as a platform for online purchases. The contract of sale is strictly between you and the sellers on our Site. Payment processing occurs between you, your chosen payment service provider, and your bank.

D. CONTINUED AVAILABILITY OF THE SITE

We strive to keep the Site available at all times. However, access may be occasionally restricted for maintenance or upgrades without prior notice.

E. LICENSE TO ACCESS THE SITE

By using this Site, you confirm that you can form legally binding contracts. We grant you a non-transferable, revocable, and non-exclusive license to use the Site for shopping purposes. Unauthorized commercial use is prohibited.

Content on the Site is provided for informational purposes. Product details, pricing, and stock availability are managed by vendors and may not always be accurate. Unauthorized use, reproduction, or modification of Site content is strictly prohibited.

F. YOUR CONDUCT

You agree not to misuse the Site for any unlawful activities, fraudulent purposes, or activities that could harm the Site or its users.

G. YOUR SUBMISSION

Any content you submit to the Site, including reviews and suggestions, becomes our property. We may use your submissions without obligation to compensate you.

H. CLAIMS AGAINST OBJECTIONABLE CONTENT

If you find content on the Site to be illegal or harmful, notify us immediately at pranonexpress@gmail.com We will investigate and take necessary action.

I. CLAIMS AGAINST INFRINGING CONTENT

If you believe your intellectual property rights have been violated, contact us at pranonexpress@gmail.com with relevant details. Providing false claims may result in legal consequences.

J. TRADEMARKS AND COPYRIGHTS

Pranon Express trademarks and logos may not be used without written consent. All Site content is protected under applicable copyright laws.

K. DISCLAIMER

Pranon Express is not liable for product quality, warranties, or seller actions. Transactions occur at your own risk. We do not guarantee product accuracy, completeness, or reliability.

L. INDEMNITY

You agree to indemnify and hold harmless Pranon Express, its affiliates, and its employees from any claims, losses, liabilities, or legal proceedings arising from your use of the Site.

M. THIRD-PARTY BUSINESSES

Third-party businesses may sell products on Pranon Express. We do not take responsibility for their actions or products. Review their policies before making transactions.

N. COMMUNICATING WITH US

By using the Site, you consent to receive electronic communications, including emails, SMS, or calls related to transactions and promotions.

O. LOSSES

Pranon Express is not responsible for business or personal losses, including lost profits, revenue, data, or goodwill.

P. AMENDMENTS TO TERMS

We reserve the right to modify our policies and Terms and Conditions. The version in effect at the time of use will apply to you.

Q. EVENTS BEYOND OUR CONTROL

We are not responsible for service delays or failures due to circumstances beyond our control, such as natural disasters, strikes, or technical failures.

R. WAIVER

Failure to enforce any part of these Terms does not constitute a waiver of our rights.

S. TERMINATION

We may terminate your access to the Site at any time if you violate these Terms. Upon termination, you must cease all use of the Site.

T. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved exclusively in the courts of Dhaka, Bangladesh.