Conditions for Returns

1.      The product must be unused, unworn, unwashed, and without any flaws. For fashion products, items may be tried on to check the fit but must still be considered unworn.

2.      The product must include all original tags, user manuals, warranty cards, freebies, invoice, and accessories.

3.      The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Pranon Express packaging, the same packaging must be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.

NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. When handing over your package to the Drop-Off station or Pickup Agent, collect and retain the Pranon Express Return Acknowledgment receipt for future reference.

Issuance of Refunds

1. The processing time of your refund depends on the type of refund and the payment method you used.

2. The refund period / process starts when Daraz has processed your refund according to your refund type.

3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Daraz will process your refund according to the following refund types

1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.

3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

Note: Maximum refund timeline excludes weekends and public holidays.