Privacy Policy

1. Introduction

Welcome to Pranon Express Limited. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

a. Buyer Information:

1. Identity Data: Name, gender, date of birth, profile picture.
2. Contact Data: Billing address, delivery address, email, phone numbers.
3. Payment Data: Bank account details, credit card details, payment information.
4. Transaction Data: Order details, payment records, purchase history.
5. Technical Data: IP address, login data, device identifiers, browser type, cookies.
6. Profile Data: Username, account settings, feedback, preferences.
7. Usage Data: Information on how you use our site, content interactions, time spent.
8. Location Data: GPS location (if enabled on your device).
9. Marketing and Communications Data: Preferences for receiving promotional materials.

b. Seller Information:

1. Identity & Business Data: Business name, registration details, tax information.
2. Contact & Account Data: Email, phone number, bank details.
3. Transaction Data: Sales history, revenue details, payment records.
4. Technical & Profile Data: Same as buyer data.
5. Usage & Marketing Data: Engagement with platform features, advertising preferences.

3. How We Use Your Information

We use collected information for the following purposes:

a. Buyers:

1. Processing and delivering your orders.
2. Facilitating customer support and service improvements.
3. Verifying and processing payments securely.
4. Marketing and promotional activities (if opted-in).
5. Fraud detection and security enhancements.
6. Analytics to improve user experience.

b. Sellers:

1. Verifying seller accounts and processing payments.
2. Managing transactions and logistics.
3. Fraud prevention and legal compliance.
4. Advertising and marketing support.
5. Data analysis to optimize business strategies.

4. Data Protection & Security We implement appropriate security measures to prevent unauthorized access, use, disclosure, or destruction of your personal data. These measures include:

1. Secure servers and encrypted transactions.
2. Multi-layer authentication processes.
3. Regular security audits and compliance checks.
4. Access control mechanisms to restrict unauthorized data usage.

5. Cookies & Tracking Technologies We use cookies and similar technologies to enhance user experience. Cookies help us:

1. Remember user preferences and login details.
2. Analyze site traffic and user interactions.
3. Provide personalized recommendations and advertising. Users can manage cookie settings through browser preferences.

6. Third-Party Disclosure We may share your personal data with:

1. Logistics partners for order fulfillment.
2. Payment service providers for secure transactions.
3. Marketing agencies for targeted promotions.
4. Legal authorities in compliance with regulations. We do not sell or rent your personal information to third parties.

7. Data Retention Policy

We retain your personal data only as long as necessary to fulfill business purposes or comply with legal requirements. Upon request, we will delete or anonymize your data unless required for compliance.

8. Your Rights & Choices

You have the following rights regarding your data:

1. Access & Correction: Request access to personal data and correct inaccuracies.
2. Data Portability: Request a copy of your personal data.
3. Erasure: Request deletion of personal information.
4. Marketing Preferences: Opt-out of promotional communications. To exercise these rights, contact us at pranonexpress@gmail.com

9. Data Transfers & Compliance

Your personal data may be transferred to third-party service providers outside Bangladesh. We ensure compliance with relevant data protection laws to safeguard your information.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. Parents or guardians should supervise online activities of minors.

11. Policy Updates

Pranon Express reserves the right to update this Privacy Policy. Changes will be communicated via email or website notifications.

12. Contact Us

For any questions regarding this Privacy Policy, please contact:

• Pranon Express Limited
• Email: pranonexpress@gmail.com
• Phone: +8801877-688080

By continuing to use our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.